The essential content of our company's principle is customer-oriented action.

To accomplish this, the following conditions were created:

> In Germany, our own qualified consulting team is available to you. We are located in your vicinity and we will gladly come directly to your location, if requested.

> Customers and employees of Friedr. Dick are trained in our training center. This allows us to be at the leading edge of the latest technological developments.

> 98 % of all orders are delivered within 48 hours, only Germany. A very modern and fully automatic high shelf warehouse provides this capability.

> We assure best delivery standards in over 60 countries through importers, who maintain a stocking level.

> We react immediately to special requests. The structure of our company is based on the high flexibility of the organization. Our customers profit from fast and optimal solutions!

> Our customers are supported with sales and marketing materials

> Pictures are available for customers to design their catalogues, brochures and websites

Efficient organization, flexibility and professionalism equals best customer service.