|0.||Where can I get information about my historic F. Dick products?|
|1.||I have problems with one of your products... What have I to do to complain it?|
|2.||Why do I not get an answer on my inquiry or question?|
Where can I get information about my historic F. Dick products?
Unfortunately, we cannot provide information about your historic products.[back to the top]
We would recommend you to contact a qualified antique dealer for questions regarding the value of the knife, or the Blade Museum in Solingen for questions regarding the production period or for general information about your product.
I have problems with one of your products... What have I to do to complain it?
We assure you that we exercise the greatest care in manufacturing our products.[back to the top]
If nonetheless you have any cause to complain:
First of all you should report the circumstances to the dealer from whom you bought the product
If this is not possible, please send the product directly to:
Friedrich Dick GmbH & Co. KG
Please give a short description of the problem, and be sure to indicate your correct address.
Advance information may also be requested by e-mail from firstname.lastname@example.org.
Why do I not get an answer on my inquiry or question?
In our view, we owe an answer to everybody who contacts us.[back to the top]
Unfortunately it is not always possible for us to provide an answer as a response may be prevented by minor technical defects in the system.
> Please check to make sure that you have given us your correct e-mail address.
> If you are working with a spam filter or a spam filter provider, please list our email address as a known or accepted sender...
> This will ensure that an incoming e-mail will not be rejected (this applies to AOL users in particular)
> Please check the size of your mailbox. It may be the case that we are unable to send you the documentation you request, as the capacity of your mailbox is too small.