The essential content of our company's principle is customer-oriented action

To accomplish this, the following conditions were created:

  • In Germany, our own qualified consulting team is available to you. We are located in your vicinity and we will gladly come directly to your location, if requested.
  • Customers and employees of Friedr. Dick are trained in our training center. This allows us to be at the leading edge of the latest technological developments.
  • 98 % of all orders are delivered within 48 hours, only Germany. A very modern and fully automatic high shelf warehouse provides this capability.
  • We assure best delivery standards in over 60 countries through importers, who maintain a stocking level.
  • We react immediately to special requests. The structure of our company is based on the high flexibility of the organization. Our customers profit from fast and optimal solutions!
  • Our customers are supported with sales and marketing materials
  • Pictures are available for customers to design their catalogues, brochures and websites

Efficient organization, flexibility and professionalism equals best customer service.


We would be happy to receive your feedback on our website. We are open for requests, ideas or suggestions.