The essential content of our company's principle is customer-oriented action

To accomplish this, the following conditions were created:

  • In Germany, our own qualified consulting team is available to you. We are located in your vicinity and we will gladly come directly to your location, if requested.
  • Customers and employees of Friedr. Dick are trained in our training center. This allows us to be at the leading edge of the latest technological developments.
  • 98 % of all orders are delivered within 48 hours, only Germany. A very modern and fully automatic high shelf warehouse provides this capability.
  • We assure best delivery standards in over 60 countries through importers, who maintain a stocking level.
  • We react immediately to special requests. The structure of our company is based on the high flexibility of the organization. Our customers profit from fast and optimal solutions!
  • Our customers are supported with sales and marketing materials
  • Pictures are available for customers to design their catalogues, brochures and websites

Efficient organization, flexibility and professionalism equals best customer service.